Before you write to us
This page belongs to greatslots.org.uk, an independent information portal that covers Greatslots without being part of the operator's own business. We put this contact page together for readers who have a question about something written on the site itself – a figure in a review, a term we've summarised, or a correction you think we've missed. If your question is about an actual Greatslots account, read the next section first, as it will save you a wasted email.
We're a small editorial team, not a call centre, so please keep queries specific. The more detail you give us – which page, which claim, which figure – the faster we can look into it and reply properly.
Questions for the operator, not for us
We have no access whatsoever to player accounts, deposits, withdrawals, bonus credits or verification files at Greatslots. We can't check a balance, chase a delayed payment, unlock a login or explain why a specific bonus wasn't applied to a specific account, because none of that data ever passes through this site.
Anything of that kind needs to go through the operator's own support channels on its platform, where staff can actually see the account in question. It's a frustrating extra step when you just want an answer, but it's also the only route that works – we simply don't have the tools to help, however well we know the brand.
Our inbox
For editorial matters, write to [email protected]. Use it for factual corrections, permissions requests, general enquiries about how we research a brand, or anything else concerning the content published on greatslots.org.uk rather than a live gambling account.
- Factual errors or outdated figures on a review page
- Requests to reuse or quote our content
- General questions about how the site is put together
- Feedback on missing information you'd expect to see
What happens next
We aim to reply within 48 hours of receiving a message, though busier periods can push that slightly. A short, specific message is easier to action than a long one, so tell us plainly what you noticed and where. Once we've checked it against our sources, we'll either explain our reasoning, correct the page, or let you know why we've kept the wording as it is.
Complaints
If your complaint concerns a bonus, a withdrawal, a closed account or anything transactional at Greatslots, it has to be raised with the operator directly and, if unresolved, escalated through whatever dispute process its own terms set out – not through this portal. We can only comment on our own published copy, not adjudicate a dispute between a player and an operator.
Getting support with gambling itself
If gambling has stopped feeling like entertainment, free and confidential help is available around the clock in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133, and BeGambleAware offers further support and information. GamStop lets you self-exclude from all UK-licensed gambling sites at once, and blocking tools such as Gamban or BetBlocker can help if you'd rather remove temptation from the device itself. This site is restricted to people aged 18 and over (18+), and none of the above is a substitute for professional advice where it's needed.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.